Entrematic Special Orders

Merchandise may be accepted for return within 60 days of purchase if it is in its original packaging and condition, and has not been used or installed. Electrical products may not be returned if power has been applied.

Some items, such as keying supplies and tools are not returnable, and this will be noted when you are making your purchase. No returns can be accepted on special order products.

You must contact us to request an RGA number in advance of returning any product! Packages that arrive without the RGA number prominently displayed on the outside of the carton may be refused and returned to you unopened. It is strongly recommended that you declare value when returning material to us that is worth more than $100 as most carriers will not cover losses over that amount without additional insurance.